COMMUNICATION POLICY

We understand that potential puppy families are worried about scammers these days. That is why we are happy to offer Facetime or a short custom video during the inquiry process to confirm we are who we say we are. We do not tolerate scammers. And we also do not tolerate people treating us disrespectfully. A puppy from Muddy Mastiffs deserves to have the best home possible, (This is so important with giant guard dog breeds) so we reserve the right to ensure potential families are kind and caring.

DEPOSIT AND PAYMENT POLICY

Once we have talked on the phone and approved you as a potential puppy family, you may reserve your puppy with a $1,000 non-refundable deposit. For deposits, we accept cash or PayPal. A portal is available on our site. A deposit not only reserves a specific puppy but also gives you the right to request daily (except Sunday) Facetimes or videos of your specific puppy, so you can track his progress!

At pickup/delivery time, the rest of the puppy price is due in CASH ONLY. Note that if you choose our door-to-door hand delivery option, the delivery fee will be due before we leave our home with the puppy, but the balance is not due until we reach your delivery location.

LOCAL PICK UP

You come to us

If you are looking to save a few bucks, you may make the trip to us. We will meet you in a neutral location in or near our town of Westfield, Indiana. Your pup will be selected (or selection narrowed down) via Facetime prior to your arrival, so we know which pup/s to bring.

PRIVACY POLICY

Google requires us to maintain a privacy policy. Therefore we reserve the right to gather, store, and share any and all information.